Mailblocks, the first webmail service to offer challenge and response has really gone down the hill. About 2 years, I was humping their service and even blogged about it as I loved their service and offering. The whole idea of challenge-n-response was not the best solution but it did cut almost all my spam and I was willing to put up with the nuisance of having people that email me for the first time to respond to their web-based CAPTCHA. Then comes AOL and buys them out and everything has gone down the hill since that point. AOL bought out Mailblocks to power their free email service that's being offered are part of AIM and it seems like all the engineering and support people are working on the AOL side of the house, ignoring all the customers that are on the Mailblocks side of the house.
Let's take this week for an example — Mailblocks has been down most of the day yesterday and they are still down. Can you imagine a 24+ hr outage on your application and the wrath of your users? I can't wait to cancel my account that I am paying for and move everything over to GMail.
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